Terms and Conditions

Consumer Rights

Argento is a UK based company and complies with UK consumer law including the Distance Selling Regulations, our Terms and Conditions do not affect your statutory rights. Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt, and Argento have 30 days to refund any payment following cancellation. The Argento online returns policy allows 90 days to return your item. For hygiene reasons Earrings and Body Jewellery cannot be returned/exchanged if the security bag has been tampered with, unless the item is faulty.

VAT
 
Because we trade in the UK, all prices on this site include VAT (Value Added Tax) at 20%. If you are shopping with us from outside the E.U. or a tax-exempt country such as the Channel Islands then this VAT does not apply. Our web site will automatically display all prices with the VAT deducted and you will be billed accordingly.

UK VAT Details

VAT Number: 70157948        Company Registration Number: NI042420

ROI VAT Details

VAT Number: 6374844V        Company Registration Number: 3548444

Card Payments, Security and Privacy

Argento accept most major credit cards. Exchange rates around the world do vary frequently so payments made to Argento must always be in UK pounds (£) Sterling, unless from eurozone countries, where we can charge by in euros by credit card. Any Paypal payments will be subject to their daily conversion rate.

Argento reserves the right to cancel any order where the name on the billing address does not match that of the cardholder or where billing address and delivery address do not match, without further recourse to you. This is to protect both consumers and Argento. Argento may dispatch any order to billing address rather than delivery address as an alternative.

We can assure you that all your information is kept safe and secure, from your on-line shopping basket to the goods arriving at your front door. A secure SSL encryption protects all your details during the shopping process and we do not pass on or use them with any third parties, companies and marketing organisations. All the details required are needed for no other reason than to fully process your order.

For remote addresses and international orders, your telephone number may be forwarded on to our couriers, to ensure receipt of your goods.

Argento are a chosen partner of One4all Gift vouchers for use in store and online.

Payment will be taken as when a debit or credit card is used.
 
Refunds for online orders will not be issued to a One4all card under any circumstances as per One4all's terms of conditions of use, unless the product is deemed faulty upon inspection and/or Argento are unable to fulfil an order. All other instances of issuing refunds will be in the form of an Argento Gift Voucher, or Store Credit, depending upon preference, valid for 6 months following date of issue.
 
Dispatching Your Order

At Argento we endeavour to keep stock levels as accurate as possible. Unfortunately, due to the large volume of orders being processed daily there can be very rare occasions where our stock levels do not immediately reflect on the website.

In the event of an order being placed for an item of which we no longer have stock we will attempt to locate the item in one of our stores and have it dispatched directly from them.

We will contact you by email as soon as possible to advise you of this. If you are ordering multiple items at once we will have stocked items dispatched separately and then dispatch any missing items as soon as we receive more stock.

Disclaimer for site usage and Copyright

Argento disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. All pictures, material, code, intellectual property and descriptions are the property of Argento Ltd and Export Technologies. It may not be copied or used without the express permission of these parties.

Gift Vouchers

You can use your gift vouchers to pay for most things online, with one exception. You cannot use your gift voucher to pay for gift vouchers.

Argento In Store Loyalty Scheme

Argento would like to inform their customers that any purchases made from www.Argento.com do not qualify for the Argento In-Store loyalty scheme. Customers Buying from www.Argento.com will benefit from exclusive on-line offers not available in-store but exclusively at www.Argento.com

Pandora Official Online Retailer 

www.Argento.com is an official Pandora online retailer, it dispatches only genuine Pandora manufactured goods, in Pandora packaging. We display the certified Pandora online retailer stamp on our website.

Pandora Deliveries Outside UK and Ireland

Argento would like to confirm that it cannot process Pandora orders for delivery outside the UK and Ireland. If you place an order for Pandora for delivery outside the UK and Ireland, Argento will refund all purchased Pandora items, and dispatch any other items purchased.

Thomas Sabo Official Online Retailer

www.Argento.com is an official Thomas Sabo online retailer, and dispatches only genuine Thomas Sabo products, in Thomas Sabo packaging.
 

Thomas Sabo Deliveries Outside UK and Ireland

Argento would like to confirm that it cannot process Thomas Sabo orders for delivery outside the UK and Ireland.. If you place an order for Thomas Sabo for delivery outside the UK and Ireland, Argento will refund all purchased Thomas Sabo items, and dispatch any other items purchased.

Exclusive Offers

Argento.com from time to time will have exclusive offers only available online which are not available in our 40 stores. Our store will also have offers from time to time exclusively applicable to them only. Exclusive price offers online may not necessarily be reflected in store. Our online customers will benefit from these special offers.  
 
Lost In Post

If you haven't received your purchase within 21 days of dispatch (15 working days, Royal Mail include Saturday as a working day) or 10 working days for Special Delivery, Argento will class this as "lost in the post". Please get in touch with us and we will liaise with our logistics partner to get it all sorted out for you. We cannot refund or replace any item until this timescale has been reached. Argento will retain title to any goods until delivered to a residential address/work address, and ownership transfers to you on receipt/delivery to address specified. Argento cannot take any responsibility for items delivered to the specified address and signed for but subsequently mislaid or stolen. 

Argento will not accept liability for incorrect address detail input during checkout. Any orders dispatched to an address incorrectly input by our customers will only be resent or refunded if the order is returned unopened by Royal Mail, no refunds will be issued due to errors caused by end-users. Argento will not accept any claims for loss after 30 days following dispatch. You must fill in the appropriate lost in post form.

If you receive two orders then please contact us to send your parcel back - free of charge. 

Promotions 

Argento may from time to time offer occasional discount in various forms. The discount amount will be stated in the individual promotion. The following brands are always excluded from discounts unless otherwise stated: Pandora, Thomas Sabo, Trollbeads, Links of London, Bjorg, Duepunti, Nomination, Toy Watch, Daisy Chakra, Hot Diamonds and Alex and Ani. 

Argento will, from time to time, offer promotions, and will only allow one promotion or discount per order, unless specifically stated otherwise, depending upon the value of the promotion to you, the customer.

Any orders returned (or part returned which bring your order value below the minimum spend threshold) must include the free gift.

Gift With Purchase. From time to time, Argento will offer free gifts with purchases online, you will be given the opportunity to add this gift to your basket free of charge once your basket reaches the qualification value. Argento reserves the right to swap this gift with another item of similar retail value, depending on stock levels of the item published as the free gift. These gifts are not available in conjunction with any other offer or promotion.

Pandora in association with Breakthrough Breast Cancer

15% of the price of these products will be donated to Breakthrough Breast Cancer.*Up to a limit of £100,000. 

Email Marketing:

By Opening an account with Argento you automatically agree to receive email marketing. You can unsubscribe from this at any time by clicking the unsubscribe link on any of our marketing emails, and following the instructions to unsubscribe.