Frequently Asked Questions


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Ordering with Argento

Can I amend/cancel my order after it’s been placed?

If you need to amend or cancel your order after placing it, please get in touch with our customer services team as soon as possible.

As we try to dispatch orders as quickly as possible, it may be too late to cancel your order. On this occasion, please contact our customer services team to arrange a return. Our UK returns service is free to use. International orders will be subject to local postage rates.

I’m having trouble placing an order, can you help?

Yes. Our friendly and professional customer service team are more than happy to help with any issues you may be experiencing! Please contact them for help:

Will I receive branded packaging with my order?

Yes! All our jewellery is sent with official brand packaging, including brands exclusive to us. If you require extra packaging, please let us know in your order notes and we will do our best to accommodate you.

You can also let us know if you do not require packaging with your order, to help minimise the environmental impact.

What do I do if the item I want is out of stock?

We’re sorry to hear that the product you want is out of stock. Our customer services team are not able to advise if the item will be restocked.

However, you can request an email alert so you will be notified if the item comes back in stock. On the product page, please select the request email alert button and enter your email address. Please be aware that some items may never come back into stock.

Do you offer a click & collect service?

Currently, we do not offer a click & collect service. You can shop online and get items delivered to your desired address. Our delivery information can be found here.

Alternatively you can visit one of our stores to make your purchase, find your local store with our store finder.

How will I be updated on my order?

We will send you an email after you have placed your order with us. You will then receive another email once your order has been dispatched. Depending on the delivery option selected, you may receive more emails after your order has been dispatched. We will then send you a follow up email asking for a review and your feedback on your purchase.

Is your shop secure?

Yes. Payment through our website can be made via our secure checkout pages using 3rd party payment service providers. Our website is hosted on the IRP Commerce platform provided by Export Technologies Ltd. Your data is stored through IRP Commerce’s data storage, databases and the general IRP application. They store your data on a secure server behind a firewall. IRP is also PCI compliant, PCI-DSS requirements help ensure the secure handling of credit card information by our store and it’s service providers.

Can I order over the phone?

Yes! Our dedicated & friendly customer service team are available to take phone orders Monday-Friday between the hours of 8.15am to 4.45pm. Phone: 02890 473483

Do you offer finance options?

Yes. Our website offers two different finance options with Klarna and one option from PayPal Credit.

Delivery

How long will my order take to arrive?

This information will be given to you at checkout after you select your chosen delivery option. Please note however, that these shipping times are estimates and delays may occur. We also extend our delivery times over public holidays. Please find our delivery options here.

What if my delivery arrives and it is faulty/incorrect?

We’re sorry that your delivery is incorrect or faulty. On the rare occasion that this happens, please contact our customer services team to let them know, within 30 days of receiving the order. Please have your order number ready for this communication. They will then advise you on how to return the order.

What if I do not receive my delivery?

If your order has not arrived with you within the expected time frame, please contact our customer service team for guidance. Please have your order number ready for this communication. Please be aware that during busy periods or public holidays, delivery times may be extended.

What if my order is lost in transit?

If your item has not arrived with you in the expected time frame, please contact our customer service team for guidance. Please be aware that due to Royal Mail guidelines, we are unable to declare an item as “lost in post” until 15 days after the dispatch date. This timeframe will differ for international orders.

What are your delivery options?

Please find all our shipping information here.

Returns

What is your returns policy?

Please find our returns policy here.

How do I return an order?

If you need to send your order back, please contact our customer service team as soon as possible. You will need your order number and any other details regarding your order when you contact them.

How do I exchange an order?

If you need to exchange your jewellery for something else on site, please contact our customer services team as soon as possible. Please have your order number ready for this communication. Alternatively, you can visit one of our stores with your proof of purchase, and they will happily exchange your item for you. Please note that stores cannot process a refund for you, instead they will contact our customer services team to arrange this.

Please find our exchange policy here.

How long does it take to receive a refund/exchange?

Once we receive your return, we aim to process all refunds and exchanges within seven working days. Your refund will be processed to the payment method used for your order.

What if I received a free gift with an order I am returning?

If you received a free gift with an order that you are returning, you will also need to return your free gift.

Products

How do I know what ring size to buy?

We understand that it can be tricky to select the perfect ring size, which is why we have two size guides for rings. For Pandora rings, click here or for all other rings, click here.

If you still need any guidance, don’t hesitate to contact our customer services team!

Is your jewellery genuine?

Yes. Argento is a certified retailer of each brand sold on our website. All products are brand new and come with full warranty and packaging from the manufacturer.

Can I return earrings?

Due to hygiene reasons, all earrings ordered online are placed inside a clear bag with a tamper proof seal. This allows you to view the earrings and exchange/return them if you need to. We will only offer an exchange or refund on earrings that remain in the clear plastic bag with the seal still intact.

How do I look after my jewellery?

Please find our cleaning guide here.

Engraving

How long does engraving take?

Our expert engraving team aims to have your item engraved within two working days.

Can I return an item that has been engraved?

We only offer a full refund on engraved items if the jewellery or engraving is faulty. For any other orders placed online, we are only able to offer refunds at 50% of the item’s value. Engraved items should be returned to us within 19 working days of delivery, please contact our customer service team as soon as possible to arrange your return. We can’t offer a refund for engraved items purchased in store, unless we have made an error on the engraving. Please note it is your responsibility to ensure your engraving message is correct.

How does your engraving work?

We are dedicated to offering the most professional engraving service possible, due to this we have invested in a laser engraving machine. This machine features advanced technology and quality standards to ensure you receive the best engraving we can offer.

What happens if the engraving is incorrect?

In the unfortunate event that your engraving arrives and it is not what you requested, please get in touch with our customer services team as soon as possible. If the error is Argento’s, you will receive a refund in full. If the error is on your part, we are only able to offer you a 50% refund, within 19 days of dispatch if the item has been bought online.Please note it is your responsibility to ensure your engraving message is correct. We do not offer any refunds for engraving ordered in our stores, unless the fault is Argento’s.

Can you refuse to engrave a message?

Yes. Argento reserve the right to refuse to engrave a message that could be considered obscene or offensive. In this instance our customer services team will contact you.

What can I get engraved?

We have lots of items online that are suitable for engraving! Choose a charm from Nomination or Pandora, select a meaningful necklace from our exclusive brands, or put your own stamp on an Olivia Burton timepiece. Discover the selection here.

Warranty & Repairs

What do I do if an item breaks?

In the unfortunate event that an item you received breaks, please contact our dedicated customer services team as soon as possible. Please ensure you can provide as much information as possible regarding your item, including any product codes or your original order number if you have it.

What is the warranty on your jewellery?

All products on our website come with a standard three month warranty. However, each of our designer brands also come with their own manufacturer’s warranty. Please see below for warranty information for some of our brands. If the brand you require information on isn’t below, please contact our customer services team.

  • Pandora: 2 years
  • Nomination: 2 years
  • Vivienne Westwood: 6 months
  • Swarovski: 2 years
  • Olivia Burton: 2 years (Watches only, does not include batteries or wear & tear on watch straps)

Gift Cards, Vouchers & Promotions

How long are your gift vouchers valid?

Our gift vouchers are valid for 12 months from the date of purchase. Please note if you received store credit from one of our shops, this is valid for 6 months.

How do I use a gift voucher online?

To use your gift voucher online, simply enter the code from your e-voucher into the voucher code box at the basket page of checkout. If you have a physical gift voucher, you will first need to contact our customer service team who will activate the voucher for use. Please note, to redeem your gift voucher online, your card details are required - no payment will be taken unless the value of your order exceeds the value of the gift voucher.

How do I use promotion codes/ store credit online?

Please enter your promotion code into the voucher code box at the basket stage of checkout. You can only use one promotion code in a single transaction, please read the terms and conditions of the promotion code before use, as some brands/products may be exempt. Your store credit will need to be activated for use online by our customer service team. Please contact them for this.

ONE 4 ALL CARDS

We do accept One4All cards on the website but only if the card covers the full amount of the order and it is under £40 / €50. One4All have recently introduced a £40 / €50 limit on all online purchases.

Can I use a One4All card and credit / debit card to make a purchase online?
No, you’ll need to call customer services on 02890 473483 for them to complete that over the phone.

We ask that you hold onto your One4All card until you receive your order and are 100% happy with it, as if you decide that you want a refund, it needs to go back onto the One4All card you used to make the purchase. If you have disposed of this, you’ll need to contact One4All.

Stores

What are your store opening times?

Please find our store opening times and locations in the below here.

Can I return items bought online in store?

Yes, if it’s more convenient for you to return your order to one of our stores you can. Please bring with you your items and receipt/proof of purchase. You have 90 days to exchange a full price item in one of our stores, or 14 days to exchange a sale item. Our store staff cannot process refunds, though they will get in touch with our customer services team on your behalf to do so.