Frequently Asked Questions


If you are experiencing difficulties when placing an order online, please contact our Customer Service Team who will be able to help you on 02890 473483 or at customerservices@Argento.com. Please quote the reference number on your order from the basket page, if applicable, for Customer Service team to take over.

Please click on the below link, which takes you to the “Store Finder” section of our website. Please enter your address, city name or post code and a list of the stores closest to you will appear. If you then click on the relevant store, the opening hours of the store will pop up.

Argento StoreFinder

We aim to pack orders and ship them as quickly as possible; however, we will do our utmost to make any changes needed to ensure you are completely satisfied with your order. In the event that we are unable to action your request before it is sent out, we apologise but don't worry: once the order reaches you, you can of course immediately return it back to us for an exchange or full refund. Argento offer a free returns service, so there will be no cost for posting this back, if you live within the UK. International orders are subject to your local postage rates for returns.

Argento is a certified retailer of each brand sold online at www.argento.com. All products are brand new and come with full manufacturer's warranty and packaging.

Yes, all items will arrive with official brand packaging. The packaging may differ depending on the items purchased, according to brand guidelines, but it will always be official brand packaging. This also applies to engraved items.

For example, Pandora charms costing £20 or less will arrive with a branded drawstring pouch while orders over £20 will come with a branded charm box. One Pandora gift bag will be included with every order unless otherwise requested in the order notes, whereby we will attempt to satisfy all requests but cannot guarantee extra bags. However, official branded packaging will always accompany your order. Please click on the below link for PANDORA packaging guidelines.

PANDORA Packaging Guidelines

In the unlikely event that you should receive a faulty/damaged item or if we have sent a different item than was on your order, please contact the Customer Service team within 5 days of receipt on 02890 473483 or at customerservices@Argento.com, who will be able to provide a pre-paid return label and advise you how to return the item.

To use your promotion code, please enter in the “Promotional / Gift Voucher Code” box at the basket page when placing your order. This will appear as “eVoucher code” box if ordering from a mobile device. No more than one discount code can be used on any one order, although a discount code and gift vouchercode can be used in conjunction.

Some discount codes are subject to certain brand exclusions, as determined by brand guidelines. We will communicate any such exclusions where possible but incorrect information or omissions on third party promotional sites are unfortunately out of our control.

If you would like to use your Gift Voucher/Store Credit on our website, it must be activated for online use first. Please contact our customer services on 02890 473483 or at customerservices@Argento.com and a member of the team will action this for you.

If you are experiencing difficulties using your code, please contact our Customer Service Team who will be able to help you on 02890 473483 or at customerservices@Argento.com.

Argento are a chosen partner of One4all Gift vouchers for use in store. For online orders, we are happy to process a telephone order using a one4all gift card but we cannot accept them via our website. Please call our Customer Services team on 02890473483 and they will action this.

Refunds for online orders will not be issued to a One4all card under any circumstances as per One4all's terms of conditions of use, unless the product is deemed faulty upon inspection and/or Argento are unable to fulfil an order. All other instances of issuing refunds will be in the form of an Argento Gift Voucher, or Store Credit, depending upon preference, valid for 6 months following date of issue.

Gift vouchers and store credit are valid for 12 months.

PANDORA ESSENCE charms can only be worn on the PANDORA ESSENCE bracelet, as they are smaller than other Pandora charms and therefore will not fit on other existing Pandora bracelets. To view the PANDORA ESSENCE COLLECTION, including charms/charm sets and the accompanying bracelet, please click HERE.

Nomination BIG charms can only be worn on the Nomination BIG bracelet (032000), as they are bigger than other Nomination charms and therefore will not fit on classic Nomination base bracelets. To view the Nomination BIG range, including charms, watches and the accompanying bracelets, please click HERE.

If your order has not arrived within the expected time frame, which is stipulated on our Shipping Page and on your order confirmation email, please contact our Customer Service Team who will be able to help you on 02890 473483 or at customerservices@Argento.com.

If your item has not been delivered to you within the expected time frame, please contact our Customer Service Team who will be able to help you on 02890 473483 or at customerservices@Argento.com for further assistance. Please note that, due to Royal Mail guidelines, for UK & Eire orders, we cannot report an item as ‘lost in post’ until after 15 working days from the date of dispatch. International timeframes differ, which will be advised upon by the Customer Services team.

Please click on the link(s) below.

PANDORA Size Guide

Argento Ring Sizes

If you need more help, please contact us at customerservices@Argento.com or call us on 02890 473483. .

Yes. Contact us on 02890 473483 and have your order and payment details ready. Our Customer Service team is available Monday to Friday, 8.00am-5.00pm

Earrings can be exchanged or refunded for online purchases, as Argento will deliver these in clear plastic bags, sealed with a tamper proof security label. This will allow you to see the items and still make use of our fantastic returns and exchanges policy. We will, however, not accept these items for return or exchange in the event of any visible tampering with the label or the bag, due to hygiene reasons.

The majority of our engraving is completed within 5 working days. If you would like your order completed sooner, please tick the “next working day” delivery option in the checkout. We aim to have the order dispatched within 48 working hours, however, we cannot guarantee same day dispatch, due to the nature of the skill involved. Engraving is currently only available on selected products and brands, please click HERE to view our range. If you have specific questions regarding engraving, please call our Customer Service Team on 02890 473483 or customerservices@Argento.com .

Engraving costs £5.95 per item. To get an item engraved, you must select the “Engrave for £5.95” box on the applicable product page and then fill in the details you require on the following page. If you fail to select “Engrave for £5.95”, and leave notes of what you want engraved, your order will not be processed or may get sent out without any engraving on it. You must also tick the box to agree to the terms and conditions prior to selecting “BUY”, or the order won’t process.

Once a piece of jewellery has been engraved it is no longer in its original saleable condition and therefore cannot be resold. Unless there is fault with the engraving or jewellery, we do not offer a full refund. We do however offer a 50% refund on any engraved jewellery that has been purchased online and returned within 19 days of dispatch. Any spelling errors due to incorrect information provided by you, will not be deemed an error by Argento. We cannot offer refunds for engraved jewellery purchased in store, unless the error is Argento’s.

Yes, you can order any combination of items within the same order and you can order multiple engraved items within the same order.

Yes, we reserve the right to refuse to engrave any message that could be considered obscene or offensive. In this case our customer services team will contact you and if required offer a full refund.

We recommend that you take off your jewellery before going to bed or when taking part in any physical activity. Don’t swim wearing your jewellery because chlorine or salt water will make it matte and dull. Avoid contact with make-up, creams and perfumes and do not bathe, shower or wash the dishes when wearing jewellery. Important: avoid the use of chemical agents, particularly those products used to maintain your home. These types of cleaning products are especially harmful to dark silver jewellery with an oxidized finish.

Cherish your leather jewellery as you would your favourite leather boots or handbag. Leather is a natural material and general wear or cleaning may cause shrinkage, stretching or colour variations. Leather products benefit from leather cream which prevents the product from cracking. It is advised to apply leather cream when the product is first removed from the packaging or when it feels dry. It’s a good idea to take it off before you shower, bathe or wash dishes.