Ann-Marie
from
United Kingdom
asks
Hello, could you please tell me if I personalise the item with engraving, does the text appear on the charm black like the image?
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Argento Replies:
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Hello Ann-Marie and thank you for your query regarding the Nomination Rose Gold Engravable Double Plate Charm.
At Argento, we engrave using a high powered fibre laser created by jewellery specialists. This produces the deepest and most accurate effect and clarity on even the smallest of pieces. Please be aware that when we engrave rose gold or any metal, the laser peels away the layers of that material, leaving the image or words in place. The colour will not change to be anything other than the original colour of the metal which you are engraving. Also, depending on the product you choose, the more letters you engrave, will impact the size of the lettering and therefore how it will look visually.
We hope this helps.
ARGENTO
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Lisa
from
United Kingdom
asks
I'm trying to put text on this but can't move it about just does it in the middle instead of all the way across. And ends up not on the link. Thanks
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Argento Replies:
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Hello Lisa and thank you for your question regarding the Nomination Rose Gold Engravable Double Plate Charm.
After you select "add text", your text will appear over the charm. When you move your cursor down to that, an image of a hand will appear over the charm. If you then click on it and hold your mouse button down, that enable you to be able to move your text about. We have just tested it and can confirm that it's working fine. Possibly you are using a mobile device? There is a free text box during the ordering process where you can leave specific instructions regarding your order and these will get picked up by the engraving team.
We hope this helps.
ARGENTO
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Lara
from
United Kingdom
asks
I am trying to add the text but it won't let me type anything in the text box :-(
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Argento Replies:
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Hi Lara,
thanls for your query about the Nomination Rose Gold Engravable Double Plate Charm
I have just tried to add text to this product and it has allowed me to add up to 20 characters including spaces. Have you clicked the button "Engrave this Item for £5.95" which is to the right of the product image?
This should bring you the the next stage of the process allowing you to add text.
Let us know if you require any further assistance if this does not work.
ARGENTO
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