Tracey
from
United Kingdom
asks
Is it better to engrave a stainless steel charm or does rose gold look look ok
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Argento Replies:
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Hello Tracey. We can engrave rose gold charms but like a lot of things, it comes down to personal preference, which unfortunately we can't comment on.
Thank you,
ARGENTO
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Kathleen
from
United Kingdom
asks
Is there a maximum number of words or letters that can be engraved on to the nomination link?
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Argento Replies:
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Hello Kathleen, the maximum characters we can engrave on a nomination link is 22.
We hope this helps.
ARGENTO
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Helen
from
United Kingdom
asks
Hi what font is the engraving in please?
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Argento Replies:
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Hello Helen and thank you for your question. The fonts we have available are Comic Sans, Courier New, Lucida Sans and Times New Roman. If you select this item on our website it gives you the opportunity to "Engrave This Model", so you can see how your message would look.
We hope this helps.
ARGENTO
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Jade
from
United Kingdom
asks
hi just wondered if you could answer my question. ive entered my text using the maximum 22 characters and with comic sans 32 font, yet the text looks very small in the preview, will this be the exact size once its engraved? i was hoping it was going to fill the whole charm. thanks
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Argento Replies:
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Hello Jade, yes, our professional engravers will engrave your personalised message to best fit the product. If you have specific instructions or requests there is also a free text box on the same page on the website, for you to complete.
We hope this helps,
ARGENTO
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salena
from
United Kingdom
asks
hello, i would like to ask if you are allowed to have a picture on the personalized charm
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Argento Replies:
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Hi Salena,
we are unable to provde that service on our personalised charms, sorry!
ARGENTO
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tracy
from
United Kingdom
asks
hi.would you be able to add a small heart to the personalising I need
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Argento Replies:
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Hello Tracy and thank you for your question. Yes, we will be able to add a small heart to the personalising you need, just like you would any lettering. When you select "engrave this model", at the bottom right of the page, there is a free text box and if you have specific instructions or requests please put your request there. Essentially, the heart symbol can be the same size as the letters you choose. The letter size options are also on this page, so please add what size you want the heart to be in the specific instructions box.
Thank you and we hope this helps.
ARGENTO
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Pat
from
United Kingdom
asks
Hi just want to confirm that you can add a Fada over one of the letters as I am looking to have a Gaelic name engraved. Also when I type in the name and select the larger font the name appears to align to the right hand side.
Will this be centered. ?
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Argento Replies:
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Hello Pat and thank you for your question regarding the Nomination Rose Gold Plate Charm. I can confirm that we can engrave a fada over any letter and we carry this out on a regular basis for our customers. At the bottom of the webpage where you leave the message which you want engraved, there is a text box which states, "Our professional engravers will engrave your personalised message to best fit the product. If you have specific instructions or requests please state below:" Please leave a note in that box
Also, when typing what you want engraved, if you use the "AltGr" button, which is to the direct right of the space bar, and select that button, along with whatever letter you want the fada to be over, it automatically outs the fada over that letter. Therefore, this will be noted twice on your order, to ensure it will be picked up by our engraver.
We hope this helps.
ARGENTO
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Lynne
from
United Kingdom
asks
Hi, I would like to know if you are able to engrave a name on the charm diagonally starting in the bottom left corner. Also is it possible to engrave a solid heart underneath the name? Many thanks.
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Argento Replies:
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Hello Lynne and thank you for your question, regarding the Nomination Rose Gold Plate Engraving Charm. Firstly, can we apologise the delay in responding to your query.
Regarding this, yes, we are able to engrave a name on the charm diagonally starting in the bottom left corner. We can also engrave a solid heart underneath the name and our engraver would make it fit to best suit the charm. Naturally, the less letters in the name, the more clearer it would be.
If going ahead with the order, please ensure you select the "engrave this model" option on the webpage and then after adding what you want engraved to the text box, select "add text" on the following webpage.
At the bottom of that webpage, you will see a text line that says, "Our professional engravers will engrave your personalised message to best fit the product. If you have specific instructions or requests please state below". You can add that you would like it diagonally there and also that you would like a heart under the name. Please be as specific as you can, for example, would you want the heart to fill out the rest of the charm or under a certain letter, etc.
We hope this helps.
ARGENTO
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Francesca
from
Switzerland
asks
Hello, I would like to ask if it is possible to engrave a stylised microscope on it.
Many thanks in advance.
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Argento Replies:
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Hello Francesca and thank you for your query regarding the Nomination Rose Gold Plate Engraving Charm.
The customer services department have sent you an image from their engraving team to see if that would suit you, if you could please reply to that email.
Thank you,
ARGENTO
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Christine
from
United Kingdom
asks
Am trying to order rose gold charm engraved with a name and date of birth which is 14 characters you state that you are allowed 22 characters but it is only giving me the option of 11 characters what am I doing wrong thankyou
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Argento Replies:
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Hello Christine and thank you for your question regarding the Nomination Rose Gold Plate Engraving Charm.
After you select the "Engrave For £5.95" option, it will take you to the next page and to the right of the image, there is three text boxes. It you put the name in the top text box and the DOB in the next one and then select the box to the right of that which says, "Add Text", you will be able to view what you want engraved. Please also select the font and size you require and our engraver will fit it to best suit your order.
We hope this helps.
ARGENTO
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Helen
from
United Kingdom
asks
Hi, Please could you tell me how long it takes to have an engraved charm delivered. Thanks, Helen
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Argento Replies:
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Hello Helen and thank you for your engraving query for the Nomination Rose Gold Plate Engraving Charm.
Most of our engraving we do within 5 working days. We hope to have the order dispatched within 48 working hours, however, we cannot guarantee same day dispatch, due to the nature of the skills involved. You delivery timeframe is then added on top of that, so depending on which option you choose at checkout, that would determine how fast it was delivered after the engraving was completed.
We hope this helps,
ARGENTO
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Trudi
from
United Kingdom
asks
Can you engeprave a mother/daughter symbol? Thanks
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Argento Replies:
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Hello Trudi and thank you for your query regarding the Nomination Rose Gold Plate Engraving Charm.
We would need to know what the symbol is you are talking about. We can engrave the words. Can you send an image of what you mean to customerservices@argento.com and they can check with the engraving team.
We hope this helps.
ARGENTO
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Trudi
from
United Kingdom
asks
Why won’t the engraving allow ‘Love Luck’on top line and ‘& Laughter’ on the bottom? What am I doing wrong? T
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Argento Replies:
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Hello Trudi and thank you for your question regarding the Nomination Rose Gold Plate Engraving Charm.
I can confirm that I have just completed a dummy order of this and it's working fine. After selecting "engrave for £5.95", it then took me to the next page to add my engraving, on which there are two separate text boxes to add your engraving. I then put "Love Luck" on the top text box and "& laughter" in the bottom text box. I then selected, "add text" which is to the right of it and that added the engraving message. It should work, so maybe down to your device. If tying on a mobile, perhaps try a desktop or tablet device, to see if that helps. Alternatively, please call customer services on 02890473483, who can complete a telesale over the phone for you.
We hope this helps.
ARGENTO
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Wendy
from
United Kingdom
asks
Would you be able to engrave a pair of boxing gloves on this item I have looked everywhere & cannot find one
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Argento Replies:
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Hello Wendy and thank you for your question regarding the Nomination Rose Gold Plate Engraving Charm.
We can confirm that we can engrave a pair of boxing gloves on this charm and will send you a seperate email to show you it and advise of what you need to do.
We hope this helps.
ARGENTO
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Wendy
from
United Kingdom
asks
You sent me a pic via e-mail of what the boxing gloves on the charm would look like I cannot see the pic which you sent Would you please send me it again I have ordered 2charms But I would really like the boxing glove charm Thank You
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Argento Replies:
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Hello Wendy and thank you for your question regarding the Nomination Rose Gold Plate Engraving Charm.
We have passed this on to the customer service team, who will send you a new email with the image.
We hope this helps.
ARGENTO
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Marian
from
United Kingdom
asks
Hi would you be able to engrave the Olympic rings on the charm. Many thanks.
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Argento Replies:
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Hi Marian,
that is something we could do, we have temporarily suspended our engraving service today for a week due to unforeseen circumstances. It will be available again from the 06th August, simply add the request to the notes for the engraving service and we can sort this out for you.
The size of the rings will be determined by the size of the charm, please bear this in mind.
ARGENTO
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Louise
from
United Kingdom
asks
Hi do you offer any script style engraving? Many thanks
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Argento Replies:
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Hello Louise,
Thank you for your query about the Nomination Rose Gold Plate Engraving Charm.
We have a font called Felipa which is like script style engraving. We will send you examples of our available font styles to the e-mail address that you have provided.
We hope this helps.
ARGENTO.
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Natasha
from
United Kingdom
asks
Are use able to engrave charms with photos on it
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Argento Replies:
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Hello Natasha and thank you for your query regarding the Nomination Rose Gold Plate Engraving Charm.
We can confirm that unfortunately we can't engrave charms with photos on it. We hope this helps.
ARGENTO
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Graham
from
United Kingdom
asks
When I select engraving I just get 1 option which is 2 lines of text with a limit of 6 characters, no font or size options.
In some of the other answers it indicates a lot more characters with the font & size options.
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Argento Replies:
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Hello Graham and thank you for your query regarding the Nomination Rose Gold Plate Engraving Charm.
We had to get a new engraving machine that has different functionality than the previous one. Therefore, the options you now see are what we can engrave. We you add the text you want engraved, it then gives you the option to choose your font.
We hope this helps.
ARGENTO
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Maria
from
United Kingdom
asks
I would like my daughters name engraved on this charm but it is 8 characters (Michelle). The section that asks you to add the personalisation only shows you two sections each allowing six characters, but in the questions section it states that you can add up to 22 characters on a charm. I guess what i'm asking is is there any chance of having my daughters name Michelle added to the charm on one line as when trying to add it in the text box it wont allow and wants me to split it up between the two text boxes.
Thank you in advance.
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Argento Replies:
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Hello Maria, can you please place the order the way you're doing it, as that allows you to select a font. You can then put in the order notes that you want the name "Michelle" engraved on one line and the engraving team will pick up on this.
If you want, you can also email the customer services team at customerservices@argento.com, along with your order number and they'll ensure that your request is actioned.
We hope this helps.
ARGENTO
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Ann Marie
from
Ireland
asks
Hi, I am trying g to order the rose gold charm with an engraving. I have picked the font but I cannot see where to pick the size of the font. Can you tell me where to do that? Thanks
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Argento Replies:
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Hello Ann Marie and thanks for getting in touch. You don't have an option to select the font size, the engraving team will just fit the engraving to best suit the charm.
We hope this helps.
ARGENTO
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Shauna
from
United Kingdom
asks
Hi,
I would like to get two engraved with Ga-Ga, what my son calls his granny’s, can I check is there any more delicate or feminine fonts available, even just one in italics? Or calligraphy type font if that makes any sense!
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Argento Replies:
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Hello Shauna and thanks for getting in touch.
Please ensure you click on the words to the right of the image on the product page which state, “CLICK TO ADD ENGRAVING”, which takes you to the next page, where you can add what you want engraved and tell us when font you want it in. When you see what you want engraved appear in the box to the right, click on that and the font option will appear. You can also leave any specific instructions for the engraving team in the free text box, at the bottom of the same page. You will also need to tick the box next to “I agree to the terms and conditions” to proceed with any engraving order. If you have any problems, just chat to us again.
ARGENTO
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Lucy
from
United Kingdom
asks
Can you add a paw print to this with a name?
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Argento Replies:
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Hello and thank you for your query regarding the Nomination Rose Gold Plate Engraving Charm.
This shouldn't be an issue - please enter the name into the engravint text box and then request the paw in the additional information box at the bottom of the engraving page and our team will pick up on this.
We hope this helps
ARGENTO
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Barbara
from
United Kingdom
asks
Hi I would like this engraved in my loved ones handwriting is that possible as although it asks for an image upload it continues to ask me for a font thanks
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Argento Replies:
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Hi and thanks for getting in touch about the Nomination Rose Gold Plate Engraving Charm.
Please ensure you upload the photo and ignore the font option. You can even then contact the customer service team by phone, email or live chat, to ensure that the order has went through OK.
We hope this helps
ARGENTO
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Maeve
from
United Kingdom
asks
I wish to add my daughters name and an image of a giraffe, would that be possible? Thanks
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Argento Replies:
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Hi and thanks for getting in touch about the Nomination Rose Gold Plate Engraving Charm.
Unfortunately that wouldn't be possible as the charm is only 1cm wide and that wouldn't fit.
We hope this helps.
ARGENTO
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