Lynn
from
United Kingdom
asks
Hi could u please advise if I fill in the top and bottom lines. I want Madisyn on the top and 16 on the bottom.
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Argento Replies:
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Hello Lynn and thanks for getting in touch.
We can confirm that we can engrave that message. Please ensure you click on the words to the right of the image on the product page which state, “CLICK TO ADD ENGRAVING”, which takes you to the next page, where you can add what you want engraved and tell us when font you want it in. When you see what you want engraved appear in the box to the right, click on that and the font option will appear. You can also leave any specific instructions for the engraving team in the free text box, at the bottom of the same page. You will also need to tick the box next to “I agree to the terms and conditions” to proceed with any engraving order.
We ghope this helps.
ARGENTO
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mary
from
Ireland
asks
What is the exact bracelet this heart charm fits
I ordered a bracelet and now it won't fit.
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Argento Replies:
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Hello and thank you for your question regarding the Pandora Engraving Heart Charm.
We can confirm that this charm is suitable for the Pandora Moments range of bracelets and bangles. If you are unsure of which you have, please contact our customer service team with your order details and they can advise further.
We hope this helps
ARGENTO
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Danny
from
United Kingdom
asks
Can you engrave on both sides of this charm, It's letting me add front and back but the website is only displaying what I type on the front?
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Argento Replies:
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Hi and thanks for getting in touch about the Pandora Engraving Heart Charm.
After you select the words "ADD ENGRAVING", it takes you to the next page, where you can add what you want engraved and select your font. For this charm, you need to add what you want engraved on the front of it and then there's a drop-down that you need to charge to "BACK" and that's where you then add what you want engraved on the back of the charm. It then shows this as being engraved both on the front and the back of the charm.
We hope this helps, but if you still need assistance with it, please contact the customer services department.
ARGENTO
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wendy
from
United Kingdom
asks
are the engravable charms genuine pandora and why dont pandora official site stock them
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Argento Replies:
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Hi and thanks for getting in touch about the Pandora Engraving Heart Charm.
We can confirm that as a certified retailer of all the brands on our site, all our products are 100% genuine and come in branded packaging. Pandora may just be currently out of stock of this product.
We hope this helps.
ARGENTO
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