Billie-rae clark
from
United Kingdom
asks
Does this charm fit a pandora moments bracelet?
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Argento Replies:
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Hello Billie-rae clark and thanks for getting in touch about the Pandora Engraving Heart Drop Charm.
We can confirm that all Pandora Moments charms, which this is one, will fit on a Pandora Moments bracelet.
We hope this helps.
ARGENTO
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Nadira
from
United Kingdom
asks
Hi, can you engrave on both sides of the heart? i would like the word 'Sweet' on one side and '16' on the other side please.
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Argento Replies:
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Hi and thanks for getting in touch.
We can confirm that both sides of this charm can be engraved.
We hope this helps.
ARGENTO
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Claire
from
United Kingdom
asks
Hi. How do you request engraving on both sides? I can only see the option to select front or back when added to basket?
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Argento Replies:
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Hi and thanks for getting in touch about the Pandora Engraving Heart Drop Charm.
After you select "ADD ENGRAVING" on the product page and it takes you to the next page where you add what you want engraved, make sure the drop down is on "FRONT" and then add what you want engraved and then select "ADD YOUR TEXT". You should then see that this text has been added to get engraved on the front of the charm.
You then need to change the dropdown that says "FRONT", to "BACK". Once you've done that, then add what you want engraved and again select "ADD YOUR TEXT". You should then see that this text has been added to get engraved on the back of the charm.
We hope this helps, but if you are still having trouble, please call us on 02890473483 between 8.15am and 4.45pm Monday to Friday and we can do it over the phone for you.
ARGENTO
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Ritchie
from
United Kingdom
asks
Hi, is there a way i can see what this will look like before it turns up?
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Argento Replies:
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Hi and thanks for getting in touch about the Pandora Engraving Heart Drop Charm.
If you hover over the word "ENGRAVING" on the banner at the top of our homepage, it shows you some examples of the engraving. Also, once you select the words "ADD ENGRAVING" on the product page, you can add what you want engraved and then when you select the font, it shows you how each font will look.
We hope this helps.
ARGENTO
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Una
from
United Kingdom
asks
Hi i wanted to get Godmother on one side and a date on the other is this possible as it only allows a max of 8 letters
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Argento Replies:
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Hello and thanks for getting in touch about the Pandora Engraving Heart Drop Charm.
Can you please still select "ADD ENGRAVING" on the product page and enter in what you can, but in the order notes, detail exactly what you want engraved and the team will engrave that for you. We would advise that when you please the order, you then contact customer services by email, phone or live chat, to ensure that the order has went through OK.
We hope this helps.
ARGENTO
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Kerry
from
United Kingdom
asks
Is this official pandora? Sorry is this is a daft question. Thank you 😊
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Argento Replies:
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Hi and thanks for getting in touch about Pandora Engraving Heart Drop Charm.
We can confirm that as a certified retailer of all the brands on our site, all our products are 100% genuine and come with branded packaging.
We hope this helps.
ARGENTO
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Claire
from
United Kingdom
asks
Can’t you engrave symbols please? I like a heart under a date on one side
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Argento Replies:
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Hi and thanks for getting in touch about the Pandora Engraving Heart Drop Charm.
We can confirm that we can engrave certain symbols, such as a heart, but it would also depend on how many characters you are asking to get engraved, in case it's too much and wouldn't look right. Please place you order as normal and write in the order notes where you want a heart and if there's any queries about it, the customer service team will contact you to discuss it.
We hope this helps.
ARGENTO
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Julie
from
United Kingdom
asks
Please could you let me no where I can choose the font options, I can see the drop down button but no samples of font. Thank you.
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Argento Replies:
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Hi and thanks for getting in touch about the Pandora Engraving Heart Drop Charm.
Please ensure you click on the words to the right of the image on the product page which state, “ADD ENGRAVING”, which takes you to the next page, where you can add what you want engraved and tell us when font you want it in. When you see what you want engraved appear in the box to the right, there is also a dropdown box offering the different fonts to the right of that.
We hope this helps. and if you are still having any trouble with this, please contact the customer service department who'll be able to help you with this.
ARGENTO
ARGENTO
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Amanda
from
United Kingdom
asks
Hi
Can you copy writing please, would like something my mum wrote on the charm?
Thank you
Amanda
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Argento Replies:
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Hi and thanks for getting in touch about the Pandora Engraving Heart Drop Charm
To do this, please write your message on plain white paper with a black pen (no lined paper). Then take a photo of your message from above and ensure there are no shadows, that the handwriting is clear and the full message fits in the image. Then upload your image to the add engraving section of your chosen product.
We hope this helps.
ARGENTO
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