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I bought the silver coloured version of these for my mother and when I received them they were stuck fastened. eventually I got them open and wrapped for Xmas. My mam, my sister or myself cannot get these earring through the back of our ears! The post is curved and very thick. I have never had a problem putting any earrings in before but these are impossible and ended up making my ears sore trying. All for £45 I'm disgusted that they will not exchange. Similar reviews are on the Pandora website.
The Pandora Hearts of Pandora Hoop Earring's are a small hoop and are designed to sit close to the ear lobe. They are a best seller and we are not aware of any issues regarding the product. Unfortunately as the earring's are not faulty we are unable to offer a replacement item or to offer a refund. Earrings can be exchanged or refunded for online purchases, as Argento will deliver these in clear plastic bags, sealed with a tamper proof security label. This will allow you to see the items and still make use of our fantastic returns and exchanges policy. We will, however, not accept these items for return or exchange in the event of any visible tampering with the label or the bag, due to hygiene reasons.