Hi, I would like to engrave the letter 'E' into the heart of this necklace for my girlfriend Elizabeth, however when using the engraving service I am unable to customer the engraving by not having the option to choose a font or size, like I am abe to do on bracelets. I would be happy to order this product once I can customise the engraving. I have checked this and the engraving on all necklaces has this same problem.
Hello SDXSD and thank you for your query regarding the Thomas Sabo Rose Gold Token of Love Necklace. We have set this up to match what Thomas Sabo have on their website and that is that up to three characters can be engraved on this. However, I have contacted our engraving team this morning and they have said that they could engrave 8-10 characters on the top part of the heart and then, as the shape of the heart gets smaller, they could engrave 4-5 characters. This can be carried out on both sides. As the site would let you enter more than three characters, at the bottom of the same webpage, there is a text box that states, "Our professional engravers will engrave your personalised message to best fit the product. If you have specific instructions or requests please state below". You can enter what you want engraved in this box and it will be picked up by our engraving team. Please be aware that the more letters you engrave, will impact the size of the lettering and therefore how it will look visually. If our engraving team feels that what you have left to be engraved on the notes, doesn't suit this necklace, they will contact our customer services team, who will in turn contact you to discuss alternatives to this. At this point, if you aren't satisfied with any applicable alternatives, you can cancel the order.
We hope this helps.
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