For in-store returns, please contact the store where you purchased the item.

Online Returns Only

If you’re not satisfied with your online purchase, you may return or exchange it within 90 days.

• Complete the returns form sent with your order, or download and print it here. If you don’t have access to a printer, please include a note with your return stating your order ID, name and address, the item details, and whether you would like a refund or an exchange (including the item you would like to exchange to).

• Return items unworn, in their original packaging.

• For Sale and Outlet items, returns are accepted within 14 days of receipt.

RETURNS FORM
Ensure items are securely packaged; we aren’t responsible for items lost or damaged in transit.

We recommend sending items by Recorded Delivery and keeping proof of postage.

Returns and exchanges are processed within 7 working days.

If you receive a faulty, incorrect, or damaged item, email us within 30 days with your order number, and we’ll arrange the return. If returned items are found to be in working order, we may charge for postage costs.

If you choose Special Delivery, Argento won’t cover the cost unless agreed in advance with our customer service team.

International Customers: For faulty items, we’ll refund return costs via your local postal service’s tracked international delivery. Courier costs are only covered if pre-arranged.

If you live near one of our stores, you can return items in person with a receipt for exchange within 90 days (14 days for Sale/Outlet items). Refunds will be processed by our customer service team, not in-store.

Refunds will be issued via the original payment method.

Argento won't accept liability for any address errors entered via our checkout. Orders will only be resent or refunded if returned to us unopened.

Returns and Exchanges on Personalised Jewellery
Once jewellery is personalised, it cannot be returned or exchanged unless faulty. Spelling errors resulting from incorrect information provided to us are not our responsibility.

Exchange Policy

We cover the cost of the first exchange, with additional exchanges charged at the recorded delivery rate. Use our sizing chart to ensure the correct fit for rings and bracelets. We’ll refund any price difference if the new item costs less. For more expensive exchanges, we will send you an invoice by email for payment before the exchange is processed.

RETURNS FORM

Earrings: These can be exchanged or refunded if returned in their original, sealed tamper-proof packaging. For hygiene reasons, tampered items cannot be returned.

Sale and Outlet Items are eligible for a return or exchange within 14 days of receipt (or 19 days from dispatch).

Send to:

Argento Online Returns
10 Lelia Street
Belfast
BT4 1GF

United Kingdom
UK Tel: 02890 473483

Intl Tel: 0044 2890 473483

Lost in the Post
If your order hasn’t arrived, it’s considered "lost in post" after:

• Royal Mail Tracked 48: 13 working days after dispatch (Sundays not included).
• Royal Mail Tracked 24: 12 working days after dispatch (Sundays not included).
• Ireland Standard (An Post): 15 working days after dispatch (excluding weekends).
• DPD: 10 working days after dispatch (excluding weekends).
• International orders: 35 working days after dispatch (excluding weekends).

If your item is lost, we’ll either send a replacement or provide a refund, whichever works best for you.

Important: For Royal Mail orders, written communication of a lost order or delivery issue must be provided within 7 days of dispatch for this to be investigated with Royal Mail. For DPD orders, written confirmation of a lost item must also be provided within 7 days of dispatch. For other couriers, please notify us within 20 days to make a claim.
Use our lost-in-post form to report lost items:

Lost in Post Form

Missing/Incorrect Item Received
If you have received your order and an item is incorrect or missing, please reach out to the customer services team via live chat or email customerservices@argento.com with your order number and they will be able to raise an investigation for this. Please be advised that they will require images of the packaging and items received, so please keep hold of these.